FAQ List
Is urgent care a suitable alternative to the emergency room for non-life-threatening conditions?
Yes, urgent care is an excellent alternative for non-life-threatening conditions, offering cost-effective and efficient care for a variety of medical needs.
Are urgent care centers equipped to handle pediatric patients?
Yes, urgent care clinics are well-equipped to provide medical care for children, from infants to adolescents.
Can urgent care clinics prescribe medications?
Yes, our urgent care providers can prescribe medications, including antibiotics, based on the diagnosis and treatment plan.
How long is the typical wait time at an urgent care facility?
Wait times can vary, but we take pride in short wait time and continue to strive for providing timely care.
Does Carolina Health Urgent Care accept health insurance?
Yes our urgent care center accept major health insurance plans, but it’s recommended to verify coverage with your specific provider beforehand.
Does your urgent care clinic administer vaccinations?
Yes, our urgent care clinic offers a range of vaccinations, including flu shots, tetanus boosters, and travel vaccines.
Is your urgent care center open on weekends and holidays?
Yes, our urgent care center operates outside regular business hours, including weekends and most holidays, to provide accessible medical care.
Do your urgent care clinic provide X-ray services?
Yes, our urgent care facility has on-site X-ray capabilities to diagnose multiple conditions and treat fractures or other bone-related injuries.
Do I need an appointment to visit an urgent care clinic?
No, urgent care clinics typically accept walk-ins, allowing you to receive prompt medical attention without an appointment.
What types of medical conditions does urgent care treat?
Urgent care can handle a wide range of conditions including minor injuries, infections, allergies, and illnesses like the flu or strep throat.
Is Carolina Health Urgent Care a COVID testing only facility?
Carolina Health Urgent Care is proud to offer COVID testing, however, we do offer a lot of healthcare services. Please click here to see a full list of services that we offer.
How long does it take for the itemized bill to be generated?
The itemized bills are generated from the central billing office and the process takes about 3 business days. Occasionally for some patients, it may take longer than that as we must wait for approval from the insurance companies before we can generate the itemized bills.
How can I get my itemized bill?
The itemized bill can either be collected in person or we can have it mailed to the mailing address that you put on file at the time of your visit. We cannot email or fax the bill without explicit permission from you in writing as this is protected by HIPAA laws.
How long are the wait times?
For walk-in patients, the wait times vary depending on the number of people signed in ahead of them. For patients with appointment, there might be an occasional delay as we have a limited capacity for the number of people who can be in our waiting room to ensure social distancing. We always ensure that patients with appointments are given a priority over the walk-in patients.
How can I book an appointment to get tested?
Please click here to go to the appointments page
Is it mandatory to leave a credit card on file?
For all insured patients, we save credit card on file as we only know the exact patient responsibility after the claims have gone through your insurance company which would sometimes take weeks. Having a credit card on file enables us to issue any refunds or collect any patient balances without inconveniencing the patients to physically come to the clinic to collect a refund or pay a bill. We will notify you by email before running a card saved on file or after issuing a refund.
For all self-pay patients, all patients are responsible for payment at the point of service.